Frequently Asked Questions
Potential Applicants
How do I schedule a tour at Sumter Green?
We can’t wait to show you our community at Sumter Green.
You can use the red widget at the bottom of the screen to request a tour time,
or call our office at (763) 290-1473.
I found my next apartment home. Now what?
We’re so excited you’ve found your next home.
You can complete our online application right from our website
here.
Please note that both the application fee and pre-lease deposit must be paid
in order for your application to be processed.
What are your application requirements?
You can view our full application policy and pre-lease deposit disclosure
here.
Questions? Contact our team at 763-572-9400.
Do you allow pets?
We allow cats, fish, birds, and dogs.
(Dogs are not permitted at the 3130 and 3131 buildings.)
Cats: Must be at least 1 year of age and spayed/neutered. One-time fee of $200 per cat. Limit two cats, or one cat if you have a dog.
Dogs: Must be at least 1 year of age and spayed/neutered. Breed restrictions apply. Dogs must be under 50 lbs when fully grown. One-time fee of $300 per dog. Limit one dog.
Cats: Must be at least 1 year of age and spayed/neutered. One-time fee of $200 per cat. Limit two cats, or one cat if you have a dog.
Dogs: Must be at least 1 year of age and spayed/neutered. Breed restrictions apply. Dogs must be under 50 lbs when fully grown. One-time fee of $300 per dog. Limit one dog.
Are utilities included in rent?
Heat and gas are included in rent. Residents are responsible for electric,
phone, and cable, plus allocated utility costs and billing fees for water,
Arvig internet ($28), sewer, storm water, and trash.
A $4.95 monthly utility processing fee applies.
A $4.95 monthly utility processing fee applies.
Residents of Sumter Green
How do I pay my rent?
You can pay your rent online using your Tenant Web Access portal,
or by downloading the mobile app on Google Play Store or Apple App Store.
If you wish to mail in your rent payment, please send it to:
5201 East River Road Suite 308
Fridley, MN 55421
Make checks or money orders payable to Central Crystal Village.
Rent payments are due on the 1st of every month. Residents have a 5-day grace period, and all payments must be submitted or postmarked by the 5th. Late rental payments are subject to a late fee.
If you wish to mail in your rent payment, please send it to:
5201 East River Road Suite 308
Fridley, MN 55421
Make checks or money orders payable to Central Crystal Village.
Rent payments are due on the 1st of every month. Residents have a 5-day grace period, and all payments must be submitted or postmarked by the 5th. Late rental payments are subject to a late fee.
How do I put in a service request?
Residents can submit service requests through their Tenant Web Access portal
or the mobile app. Please include your building and apartment number,
along with details of the service requested.
What if I have an after hours emergency?
KRC has on-call emergency service technicians.
If there is an emergency, please call
763-572-9400 and follow the prompts.
Please use emergency service ONLY if your situation requires immediate attention.
Please use emergency service ONLY if your situation requires immediate attention.
When is my Notice to Vacate due?
You must submit a written Notice to Vacate at least
two full calendar months less one day as indicated on your lease.
Please review the No Winter Move Out Clause on the front page of your lease.
How does RUBS work?
RUBS is a Ratio Utility Billing System that allocates certain utility costs among residents.
Water, Internet, Sewer, Storm Water, and Trash removal are all part of the RUBS program at Sumter Green.
A $4.95 monthly administrative fee applies. For more information, please contact your Rental Manager or Property Manager.
A $4.95 monthly administrative fee applies. For more information, please contact your Rental Manager or Property Manager.
Have more questions? Contact our team at Sumter Green today.